Business Analyst II - Delivery

As part of the business value delivery team, you'll serve as a strategic interface with assigned business units focusing on full lifecycle project value identification, alignment, and realization while developing strong business partnerships. Assigned projects and tasks may include, but are not limited to, organizational readiness and change management activities for the customer service and operations (CS&O) organization as well as partners in other business units. As assigned, you'll serve as project coordinator or project lead on moderately complex projects, coordinating business activities, monitoring results, providing status updates and project timelines to the business. You will also provide mentoring and training for other business analysts.

This role will be filled following our hybrid work model at our Stevens Point, WI office.

What You'll Do:

As a Business Analyst II Delivery, you will:

• With a customer service mindset, provide support to multiple business units through the development of strong relationships and business unit acumen. Function as a key point of contact for CS&O business units, providing guidance and escalation of issues as appropriate to other team members, internal stakeholders, and/or IT.
• Respond to phone calls, emails, and walk-up questions from multiple business units regarding business systems, processes, procedures, and workflows. Resolve moderately complex matters and escalates as appropriate more complex items.
• Utilize best practices in business analysis to develop business cases for moderately complex projects across multiple business units and systems. Business cases will include business requirements, benefits, and cross-business dependencies.
• Develop project plans for assigned work which may include tasks, dependencies, identified conflicts, and the associated mitigation, priorities, and communications.
• Develop the business readiness plans to include change management, development of training and communication plans as well as planning for user acceptance testing, release note development, and go-live support plans.
• Develop and execute user acceptance test cases. Identify a testing approach that balances prudent risk taking with maintaining quality; documents, analyzes, and communicates results of tests.

Additionally, you may:

• Support the improvement team by participating in business area workflow and process reviews for moderately complex projects.
• Support development of business value delivery processes and procedures by drafting documentation, presentations, and training material.
• Mentor team members and business associates in business acumen, workflows, processes, and procedures.
• Work closely with SentryU in the development and delivery of effective learning resources related to process improvement initiatives.
• Performs other job-related duties as assigned from time to time.

What it Takes:

• Bachelors Degree or equivalent work experience.
• Minimum 2 years of related work experience.
• Demonstrated knowledge of insurance or 401k/retirement products, practices, and procedures.
• Demonstrated ability to create and deliver quality presentations to all levels of the organization.
• Demonstrated ability to manage work priorities; planning and time management skills. Demonstrated critical thinking skills and attention to detail.
• Oral and verbal communication skills.
• Demonstrated user knowledge of various business software applications.
• Strong leadership, communication, and human relationship skills.
• Drive to achieve goals, tenacity, and a willingness to learn.
• Positive attitude and strong interpersonal skills.

For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas.

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that youll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday youll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

• Meal Subsidy available for associates who report to an office.

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs.

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes list of Americas Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, were one of the largest and financially strongest mutual insurance companies in the United States. Were rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Donna Paschall

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.